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Contact Us

Questions about an order, or something you want to build? Here's the fastest way to reach us.

help@threadbreak.com

Email is the best way to reach us for anything: new orders, existing orders, artwork questions, or special requests.

We reply to most messages within one business day.

What do you need?

Start a custom order

Pick your hat, colors, and quantity and see live pricing as you build. Our minimum is 5 hats, with wholesale pricing beginning at ten.

Start a Custom Order

Request special pricing

Need a brand or style we don't list, a fitted hat, an unusual quantity, or something more complicated? Send us the details and we'll quote it.

Request a Quote

Ask about an existing order

Checking on production, shipping, or a mockup you're waiting on? Email us with your order number and we'll get you an update.

Email About an Order

General questions

Sizing, hat styles, artwork formats, turnaround, or anything else. Our FAQ covers the most common questions.

Read the FAQ

Good to know

Premade hats

Embroidered to order and typically shipped within 2-5 business days. Free shipping to the lower 48.

Custom orders

Production typically takes 2-3 weeks after you approve your mockup. Shipping transit time is additional.

Where we are

Everything is embroidered in-house in Burlington, North Carolina, and shipped from our own shop.

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