FAQ.

Our minimum for custom and wholesale orders is 10 hats. The more you order, the better the pricing. Contact us for a quote.

We accept PNG, JPG, PDF, SVG, AI, and EPS files. Vector files (SVG, AI, EPS) work best for embroidery digitizing, but we can work with most formats. Don't have a file ready? Describe your design in the quote form and we'll work with you.

Yes, always. We send a digital proof first, then stitch a physical sample and send you a high-quality photo before running your full order. Nothing gets produced without your approval.

Flat stitch sits flush against the fabric, great for detailed logos, small text, and complex designs.

3D puff uses a foam layer under the stitching so the design raises off the hat. Bold and eye-catching, but works best with simple block letters and shapes. Not all designs are compatible with 3D puff, and it carries an additional charge. We'll advise you if your design isn't a good fit.

We carry all major brands including Otto, Richardson, and Yupoong, and many more. If you have a specific brand in mind, mention it in your quote request and we'll confirm availability.

All sales are final. Because every hat is made to order, whether premade or custom, we do not accept returns or exchanges.

The only exception is if we made a mistake on our end. If your order arrived wrong or damaged due to an error we made, we'll make it right. Reach out within 7 days of delivery with photos and we'll sort it out immediately.

We send proofs and sample photos before running custom orders for exactly this reason, so both sides are confident before we proceed.

Premade hats are made to order, the design is already set, but each hat is stitched when you order. They ship within 2-4 business days with free shipping on every order.

Some premade designs have multiple color variants available, check the product page for options. For a fully custom colorway, that would fall under a custom order. Contact us and we'll figure it out.