FAQ.

Our minimum order is 5 hats, and wholesale pricing begins at 10. The more you order, the better the per-hat price. Head to our custom order page to build your order and see live pricing.

We accept PNG, JPG, PDF, SVG, AI, and EPS files. Vector files (SVG, AI, EPS) work best for embroidery digitizing, but we can work with most formats. Don't have a file ready? Describe your design on the quote request form and we'll work with you.

Yes, always. Within 48 hours of your order, we send a digital mockup of your design on the hat for your approval. The mockup shows the size and placement of your logo so you can confirm it's right. It's a digital preview, so stitch texture and exact thread shades will look a little different in person. Once you approve it, we proceed with production. Nothing gets stitched without your sign-off.

We're proud of every order that comes off our machines, so we regularly share photos and videos of finished custom hats on our social media and in our portfolio. We only show the hats themselves, never your personal details or order information.

Flat stitch sits flush against the fabric, great for detailed logos, small text, and complex designs.

3D puff uses a foam layer under the stitching so the design raises off the hat. Bold and eye-catching, but works best with simple block letters and shapes. Not all designs are compatible with 3D puff, and it carries an additional charge. We'll advise you if your design isn't a good fit.

We carry popular brands including Otto, Richardson, Yupoong, and Atonal, with styles ranging from structured snapbacks to trucker and printed camo 5-panels. You can see our current custom lineup and live pricing on the custom order page. Need a specific brand, a fitted hat, or a style we don't list? Request a custom quote and we'll source it.

Very close, but embroidery is thread stitched into fabric, so small differences are normal and aren't considered defects:

• Color: thread can look slightly different in person than on your screen.
• Texture: stitches have a raised, woven look a flat mockup can't show.
• Placement: every hat is hooped by hand, so logos can shift slightly from hat to hat.
• Fabric: mesh, nylon, corduroy and performance fabrics each take stitches a little differently, which can change how dense the design looks.

If something is actually wrong, like the wrong hat or color, or a defect from production, we'll make it right. See our refund policy.

Most can, but some designs need adjusting first. Depending on the logo, we may simplify small details, thicken thin lines, resize it, or adjust the stitching so it holds up in thread. Very detailed logos sometimes look better as a laser engraved leather patch or on a different hat or fabric.

You'll see every change on your free mockup before anything is made, and we always aim to keep your logo looking like your logo.

All sales are final. Because every hat is made to order, whether premade or custom, we do not accept returns or exchanges.

The only exception is if we made a mistake on our end. If your order arrived wrong or damaged due to an error we made, we'll make it right. Reach out within 7 days of delivery with photos and we'll sort it out immediately.

We send a digital mockup for approval before running custom orders for exactly this reason, so both sides are confident before we proceed.

Premade hats are embroidered to order, the design is already set, but each hat is stitched when you order. They typically ship within 2-5 business days with free shipping on every order.

Some premade designs have multiple color variants available, check the product page for options. For a fully custom colorway, that would fall under a custom order. Contact us and we'll figure it out.